Return & Refund Policy
RETURNS & REFUND POLICY
Thanks for purchasing our products at operated by
Sooq Tek
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you [3] days to return or exchange with a valid receipt. You are eligible for a full refund within [3 DAYS]calendar days of your purchase.
You cannot return or exchange except for conditions, and you must contact the site management to report the problem.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box,
we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Refunds (if applicable)
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days.
⚫ Products with obvious signs of use; It does not accept a refund or change.
⚫ Any piece that is not in its original condition is not covered by the warranty or refund process.
⚫ The return policy applies to factory defect parts and they are replaced.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at
support@SooqTek.com